I sensed my friend’s frustration earlier this week when I asked him questions about company blog he started. I know he’s been working hard on it and it seems to be going really well from what I can see. He’s updating consistently and people are posting comments.
However, when he said “people only comment when we make posts about the product”, I could just feel his disappointment. I know he puts a lot of effort into blog posts that have broader content than than just product updates.
On the one hand, I was thinking, “Wow! That’s amazing that you can post about your product and people consistently give you feedback. You have an awesome insight into the community. Your readers actually want to know what they can do with your product!”
But… I could also sense the ego blow he was feeling with his writing on the topics he cares about personally.
We all want to be the next Seth Godin or 37 Signals. (I know I do.)Â It’s hard when you pour your blood, sweat and tears into posts and no one seems to care. Sometimes, all the things we want to write about and be respected for are the things our current community doesn’t care about.
Maybe it’s time to start a personal blog and vent to your hearts content and use your company blog as a voice to communicate with the users that love your product. The guys at 37 signals wouldn’t have the audience they do today if they hadn’t first engaged the community about BaseCamp.
Keep your head up my friend, I think you are off to the races!
[For a similar perspective, my friend Ron talks about how he's using his personal blog as an umbrella to the various other community sites he participates in.]



