Christen Dybenko

Posts Tagged ‘reputation-management

1. Monitor your reputation.
Face-to-face service can make all the difference in how your brand is perceived by your customer. You might have the greatest offering in the world, but one bad experience with a cranking customer service rep can change that customer’s opinion in a heartbeat. In this age of new media, one bad experience [...]

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About

I write about the web, user interface design and engagement. Read more about me or even better - drop me a line at cdybenko@gmail.com